Refund Policy

1. Cancellation Timeframes

• 7+ Days Before Event: Full refund.

• Within 7 Days of Event: 50% cancellation fee applies.

• Same-Day Cancellation or No-Show: No refund.

2. Deposits

• Non-refundable deposit required to secure booking for certain items.

• Applied toward final balance.

3. Refund Method

• Refunds issued to original payment method within 5–10 business days.

4. Damaged or Missing Items

• No refunds for items damaged or lost during rental.

• Customer responsible for replacement or repair costs.

5. Weather Policy

• Outdoor events canceled due to severe weather:

  • Option to reschedule (subject to availability).

  • Refunds handled case-by-case.

6. Special Circumstances

• Exceptions may apply for emergencies; documentation required.